Wiggle Butt Supply.com reserves the right to update the rules when necessary, and the updated version will be published on wigglebuttsupply.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Wigglebuttsupply.com immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by wigglebuttsupply.com. Supplier would publish their own Return & Refund Policy on the product detail page. Wigglebuttsupply.com's policy shall prevail in case of conflict with supplier's policy.
For after-sales issues, buyers should file a return & refund request within 21 days of the delivery date.
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
| Return & Refund Type | Doba Rules | ||
| For Unshipped Orders | The Return & Refund request is made after the stated processing time. | Wigglebuttsupply.com will refund the order. | |
| The Return & Refund request is made within the stated processing time. | The supplier has 3 business days to process the request after the buyer submits it. Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above. | ||
| For Shipped Orders | The Return & Refund request is made after the order has shipped. | The supplier has 10 business days to process the request after the buyer submits it. | |
If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through the Contact Us page.
